Last Updated: October 22, 2025

1. Introduction

Welcome to Kona House (“Company,” “we,” “our,” or “us”).
We provide technology services that help businesses re-engage their existing leads using SMS and AI automation.

This Privacy Policy explains how we handle information collected through our website https://thekonahouse.com and through our services when acting as a service provider for our clients.

By using our website or services, you agree to this Privacy Policy.

2. Our Role

Kona House acts as a service provider (also known as a “data processor”) for our clients.

  • Our clients are the data controllers — they own and manage their leads’ personal data.
  • We process that data solely under their direction, to deliver our re-engagement and scheduling services.
  • We do not sell, share, or independently contact any leads uploaded by our clients.

If you are a consumer or lead who has received messages from one of our clients via Kona House, please contact that client directly for any requests regarding your data, as they are the data controller.

3. Information We Collect

a. From Clients

We collect limited business information to provide our services:

  • Contact and billing details (name, email, phone, company).
  • Account credentials and service preferences.
  • Lead data (CSV files, CRM exports, contact lists) that clients upload for processing.

b. From Website Visitors

When you visit thekonahouse.com, we may collect:

Form submissions (when you request a demo, partnership, or contact).party partners, integrations, or publicly available sources to improve our services.

Basic analytics data (IP address, browser type, referring URL).

Cookies or tracking data (for performance, analytics, and ads).

4. How We Use Your Information

When Acting as a Service Provider (Processor):

We use client-provided data to:

  • Send SMS or AI-driven communications to their leads.
  • Schedule meetings or follow-ups as directed by the client.
  • Provide reporting, analytics, and performance summaries.

We process this data only to fulfill our contractual obligations to the client — and only for the duration of that relationship.

When Acting as a Controller (Our Website):

We use our own site data to:

Respond to messages or form submissions.we process that data solely to perform services on your behalf and in accordance with your instructions.

Communicate with potential clients or partners.

Improve our site and marketing performance.

5. Data Ownership & Responsibility

All data uploaded by clients (e.g., lead lists, CRM exports, phone numbers) remains the sole property of the client.
Kona House:

  • Does not claim ownership of that data.
  • Does not use that data for marketing or resale.
  • Processes it only as instructed by the client.

When services end, lead data is deleted or anonymized within a reasonable period (typically 30–90 days), unless otherwise required by law.

6. SMS and AI Communication

Kona House enables clients to send AI-assisted SMS communications to their leads.

  • All messages are sent on behalf of the client.
  • Clients are responsible for ensuring their leads have provided valid consent for communication under the Telephone Consumer Protection Act (TCPA) or applicable regulations.
  • All messages include clear opt-out instructions (e.g., “Reply STOP to unsubscribe”).

7. Data Security

We implement administrative, technical, and physical safeguards to protect client and consumer data from unauthorized access or disclosure.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain:

  • Client account information as long as the business relationship exists.
  • Lead data only as long as necessary to deliver contracted services or as required by law.

Once the engagement ends, all lead data is deleted or anonymized.

9. Data Sharing

We do not sell or share personal data with third parties for marketing.
We may share information only with:

  • Successor entities, in case of merger or acquisition, under strict data protection agreements.
  • Service providers assisting in hosting, analytics, messaging, or AI processing (bound by confidentiality).
  • Legal authorities, when required to comply with applicable laws or lawful requests.

10. International Transfers

If you are outside the United States, please note that your information may be processed in the U.S. where data protection laws may differ. We maintain appropriate safeguards for international transfers.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your data.
  • Withdraw consent or opt out of communications.
  • Lodge a complaint with a data protection authority.

If you are a lead who received communication through Kona House, please contact the business that sent you the message.

If you are a client, contact us through the contact form at https://thekonahouse.com/contact-us for data-related requests.

12. Cookies and Tracking

We use cookies and analytics tools to:

  • Understand visitor behavior on our website.
  • Improve site performance and marketing.

You can disable cookies in your browser at any time.

13. Children’s Privacy

Our services are designed for business use only and are not directed toward children under 18.

14. Policy Updates

We may revise this Privacy Policy periodically. The “Last Updated” date reflects the latest version. Continued use of our Services indicates acceptance of changes.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via the contact form at:

Kona House
https://thekonahouse.com/contact-us