Questions & Answers

We're constantly adding to this list

  • What types of lead lists work best with Kona House?

    Our system works exceptionally well with previously engaged leads — people who filled out a form, booked a call, downloaded a resource, or interacted with your brand in the past. Completely cold or purchased lists are not recommended.

  • Does the AI sound like a bot?

    No - our AI is trained on real human conversation patterns. It adapts to tone, objections, questions, and conversational flow so the experience feels natural and authentic. It is the best we've ever seen.

  • Do you message leads at all hours?

    No. Our system respects intelligent timing windows and sends messages only during appropriate business hours based on the lead’s time zone. We have found through experience this produces the best results.

  • Can we customize the tone and style of the SMS messages?

    We have customized the tone and content to produce the highest amount of results. We monitor and tweak the campaign based on results to produce the best outcome.

  • What if a lead replies with something complicated?

    Our AI can handle long-form replies, objections, questions, and clarifications. If something requires your direct attention, we can escalate the conversation to your team.

  • What CRMs do you integrate with?

    We can work with practically any CRM because you can simply export leads to CSV. Optional CRM syncing is available for certain platforms through additional setup.

  • What industries does Kona House work best for?

    We excel with B2B services, automotive, financial, legal, real estate groups, home services, and any business with high-value customer acquisition.

  • Can you work with a small list of leads?

    Yes - but performance is always better with volume. Generally, lists of 1,000+ leads yield the strongest ROI, though we’ve delivered strong results for lists as small as 200.

  • What happens if my leads opt out?

    All opt-out requests are respected immediately. We maintain compliance with TCPA, CTIA, and general SMS best practices automatically.

  • Can you send messages internationally?

    Yes - as long as the leads’ countries allow SMS marketing and the client can confirm proper consent.

  • Do you handle appointment reminders or follow-up messaging?

    Yes. We can automatically send confirmations, reminders, and even post-meeting follow-ups depending on your setup.

  • What happens to my lead data after the campaign?

    Your data remains yours. We delete or anonymize it shortly after the engagement ends, unless you request ongoing storage for extended campaigns.

  • What if the AI schedules meetings when I’m unavailable?

    We sync with your real-time calendar availability, so the system only books meetings during open slots you’ve approved.

  • Can we pause or adjust the messaging pace?

    Yes. You can slow down, pause, or accelerate outreach anytime.

  • How do you measure results?

    Results are tracked via booked meetings, re-engagement rates, message responses, and overall revenue generated - depending on your agreed-upon model.

  • Are there setup fees?

    Most clients incur no setup fees due to our performance-based model, though large enterprise deployments may require optional onboarding support.

  • Can we see message examples before going live?

    Absolutely. We run test conversations so you can approve tone and accuracy.

Any questions?  Get in Touch